Neon Foundry is the business responsible for the personal information described in this policy. DIANA is a free Framer template provided by Neon Foundry; it is not a separate company or data controller.

1. Who We Are

NEON FOUNDRY LTD Company number: 17121713 Registered in: England and Wales Registered office: 128 City Road, London, United Kingdom, EC1V 2NX Email: support@neonfoundry.net Website: https://neonfoundry.net

For the purposes of UK data protection law, NEON FOUNDRY LTD is the controller of personal information processed through our website, template access, support, and user relationship, except where another organisation acts as an independent controller.

2. Scope of This Policy

This policy applies when you:

Visit the Neon Foundry website;

Contact us through a form or by email;

Access or download a free digital template;

Receive product access, updates, or support;

Communicate with us about template access, a licence, complaint, support request, or privacy request.

This policy covers products supplied by Neon Foundry, including the DIANA Framer template.

It does not govern websites created and operated by people using our templates. Anyone who publishes a website using DIANA or another Neon Foundry template is responsible for configuring that website lawfully and providing its own privacy and cookie information.

3. Personal Information We Collect

We aim to collect only the personal information reasonably necessary to operate our website, provide access to the template, and offer support.

3.1 Information You Give Us

When you contact us, request support, or exercise a privacy right, you may provide:

Your name;

Email address;

Company or organisation name;

The contents of your message;

Template access, version, or support reference, where applicable;

Screenshots, attachments, or other information you choose to provide.

Please avoid sending sensitive or special-category information unless it is genuinely necessary for us to handle your request.

3.2 Template Access Information

When you access or download the free DIANA template, information associated with that access may include:

Your name and email address;

Country or approximate region, where required by the platform or support request;

Company or organisation name, where provided;

Template name, licence version, and access date;

Download, access, or support identifiers;

Access or delivery status;

Information needed to provide the template and respond to support requests.

Neon Foundry does not require payment-card information to provide access to DIANA. If a third-party platform is used to distribute the template, that platform may process personal information under its own privacy terms.

3.3 Website and Technical Information

When you use our website, our hosting, security, or analytics providers may automatically process limited technical information, such as:

IP address;

Browser and device type;

Operating system;

Pages visited and referring page;

Approximate location derived from an IP address;

Date, time, and duration of visits;

Security, diagnostic, and error logs;

Cookie or similar-technology identifiers, where used.

We use this information to operate, secure, troubleshoot, and improve the website. We do not use it to create behavioural advertising profiles.

3.4 Information From Other Sources

We may receive personal information from:

Framer or another distribution platform in connection with template access and delivery;

Website hosting, form, email, or support providers;

Professional advisers or public authorities where legally necessary;

A company or client that requests template access or support on your behalf.

4. Why We Use Personal Information

We process personal information only where we have an appropriate lawful basis.

Purpose

Typical lawful basis

Providing template access, administering licences, and offering template-related support

Performance of a contract, or legitimate interests where no contract is required

Responding to enquiries and providing general support

Legitimate interests, or steps requested before entering a contract

Maintaining licence, support, security, and compliance records

Legitimate interests and, where applicable, legal obligation

Preventing fraud, misuse, unauthorised sharing, and security incidents

Legitimate interests and, where applicable, legal obligation

Operating, securing, troubleshooting, and improving our website and services

Legitimate interests

Establishing, exercising, or defending legal claims

Legitimate interests and legal obligation

Sending optional marketing communications

Consent, where required

Setting non-essential cookies or similar technologies

Consent, where required

Our legitimate interests include operating and protecting our business, supporting users, improving our templates and website, preventing misuse, and keeping appropriate business records. We consider whether these interests are balanced against your rights and expectations.

We do not use personal information for automated decision-making that produces legal or similarly significant effects.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies.

Strictly Necessary Technologies

These may be used without consent where they are necessary to:

Deliver the website;

Maintain security;

Prevent fraud or abuse;

Remember essential choices;

Enable requested functionality.

Analytics and Other Non-Essential Technologies

Where we use non-essential analytics or similar technologies, we will provide appropriate information and request consent where required. You may reject or withdraw consent through the available cookie controls.

You can also control cookies through your browser settings, although disabling strictly necessary technologies may affect website functionality.

We do not use cookies for cross-site behavioural advertising.

6. How We Share Personal Information

We do not sell or rent personal information.

We may share limited personal information with:

Framer or another platform used to host, distribute, or provide access to the template;

Cloud storage or file-delivery providers, where used to make the template available;

Website hosting and infrastructure providers, including Framer where applicable;

Email, form, support, file-delivery, security, and analytics providers;

Accountants, solicitors, insurers, and other professional advisers;

Government bodies, regulators, courts, law-enforcement agencies, or tax authorities where required;

A successor or acquiring organisation if Neon Foundry is involved in a genuine business reorganisation, sale, or transfer.

These parties may act as processors on our instructions or as separate controllers under their own privacy policies.

7. International Transfers

Some service providers may process personal information outside the United Kingdom.

Where UK data protection rules apply to an international transfer for which we are responsible, we take reasonable steps to ensure that an approved transfer mechanism is used. This may include:

UK adequacy regulations;

The UK International Data Transfer Agreement;

The UK Addendum to approved standard contractual clauses;

Another lawful safeguard or exception.

You may contact us for more information about safeguards relevant to your personal information.

8. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security, and dispute-resolution requirements.

Our typical retention periods are:

Template-access, licence, and support records: for as long as reasonably needed to administer access, protect the template, and resolve disputes;

Support and template-access records: for the active support relationship and a reasonable period afterwards;

General enquiries: normally up to 24 months after the last meaningful contact;

Security and technical logs: for a limited period appropriate to security, troubleshooting, and fraud prevention;

Marketing records: until consent is withdrawn or the information is no longer needed;

Privacy requests and complaints: for as long as needed to respond, demonstrate compliance, and manage possible legal claims.

We may retain information for longer where required by law, a regulator, litigation, fraud prevention, or an unresolved dispute.

9. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no online service, email system, or storage method can be guaranteed to be completely secure. You should use appropriate care when deciding what information to send to us.

10. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

Be informed about how your information is used;

Request access to your personal information;

Ask us to correct inaccurate or incomplete information;

Request deletion of your information;

Request restriction of processing;

Object to processing based on legitimate interests;

Request data portability;

Withdraw consent at any time where processing relies on consent;

Complain about how your information has been handled.

Some rights are subject to legal conditions and exemptions. For example, we may need to retain certain licence, security, or correspondence records to meet legal obligations or establish legal claims.

To exercise a right, email support@neonfoundry.net. We may ask for information reasonably necessary to verify your identity and locate the relevant records.

11. Data Protection Complaints

You may submit a data protection complaint to:

support@neonfoundry.net

Please explain your concern and provide any relevant access or support reference or correspondence. We will acknowledge and investigate complaints in accordance with applicable data protection requirements.

You also have the right to complain to the UK Information Commissioner’s Office if you are dissatisfied with our response:

Information Commissioner’s Office Website: https://ico.org.uk/make-a-complaint

We encourage you to contact us first so we have an opportunity to address your concern.

12. Marketing Communications

We do not send promotional email unless we have an appropriate lawful basis.

Where marketing consent is required, you may withdraw it at any time by:

Using the unsubscribe option in the communication; or

Emailing support@neonfoundry.net.

Withdrawing marketing consent does not prevent us from sending essential messages about template access, licence, security matters, or support requests.

13. DIANA and User-Created Websites

DIANA is a downloadable Framer template. Accessing or using the template does not by itself send information about visitors to Neon Foundry.

People who use DIANA to create and publish their own websites are independently responsible for:

Their website’s privacy notice;

Cookie consent and analytics configuration;

Contact forms and lead collection;

Marketing communications;

Third-party integrations;

Data retention and security;

Compliance with laws applying to their business and visitors.

Demo forms, analytics, testimonials, integrations, and placeholder content should be reviewed and configured before you publish a website.

14. Third-Party Websites and Services

Our website and template may contain links to third-party websites or services, including Framer and other hosting, distribution, form, or analytics providers.

We do not control those third parties and are not responsible for their privacy practices. You should review their privacy notices before providing personal information.

15. Children’s Privacy

Our website and digital templates are intended for businesses, professionals, and adults capable of accepting these terms. They are not directed at children, and we do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, contact support@neonfoundry.net so we can review and, where appropriate, delete it.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, products, service providers, legal obligations, or data-handling practices.

The revised policy will be published on this page with an updated date. Where a change materially affects how we use personal information, we will take reasonable steps to provide additional notice where appropriate.

17. Contact Us

For privacy questions, rights requests, or complaints, contact:

NEON FOUNDRY LTD Company number: 17121713 Registered office: 128 City Road, London, United Kingdom, EC1V 2NX Email: support@neonfoundry.net Website: https://neonfoundry.net